One Family Receptionist/Administrator Job Description

One Family 

Ireland’s national organisation for one-parent families is recruiting a receptionist /administrator (35 hours/ week). One Family is Ireland’s organisation for people parenting alone, sharing parenting or separating. We provide support, information and specialist family support services to all members of all one-parent families, as well as to those experiencing an unplanned pregnancy and to professionals working with one-parent families. One Family’s vision is that every family in Ireland will be cherished equally, and will enjoy the social, financial and legal equality to create their own positive future.

The One Family Receptionist/Administrator is a varied post that will require strong multi-tasking and organisational skills.

One Family is recruiting a Receptionist/Administrator to cover Mondays – Fridays. This is an office based role. Some evening hours may be required occasionally.


  • To oversee the efficient running of a number of client appointment calendars
  • Screen telephone, email and personal queries and redirect as appropriate.  Ensure messages and information are passed on to the relevant people
  • To oversee fee payments and receipts for clients
  • To manage the petty cash, listing all expenditures and reconciling the petty cash on hand on a monthly basis
  • To manage the meeting room bookings system
  • To maintain staff attendance, leave logs and associated HR Reports
  • To maintain and develop the reception area
  • To ensure the provision of an efficient and welcoming client-centred reception service
  • To develop administration procedures and policies as appropriate
  • To be responsible for equipment associated with the role
  • To maintain the One Family database, ensuring client contact details and service attendance records are up to date
  • To maintain all statistics and produce reports as required for funder requirements
  • To support the organisation in complying with GDPR policies and procedures
  • To update ezine subscriptions on a monthly basis for Comms staff
  • Place purchase orders with approved suppliers, complying with procedures to maintain appropriate stock levels and controls and ensure expenditure is contained within agreed budget limits
  • Conduct monthly health and safety audits
  • Maintain fire register
  • Provide building, fire drills and health and safety inductions to new staff
  • To assist new staff in administration roles as required
  • To assist and respond to ICT queries or requirements from staff
  • To undertake any administrative duty as requested from time to time such as (but not limited to) mail outs, photocopying, typing etc
  • Be adaptable and flexible to changes in the working environment
  • To assist the CEO or other staff in defined and agreed areas


  • To attend all required staff meetings, trainings and development days
  • To participate in supervision and reviews with a designated person
  • To undertake other areas of work where necessary or as requested by your Supervisor or CEO

The Receptionist/Administrator in One Family will be responsible to the Corporate Service Manager on a daily basis and will be subject to all the Policies and Procedures of One Family.

The job description of the Receptionist/Administrator is designed in response to a strategic planning process and is subject to change in line with the overall strategic goals of the organisation.

Candidates need to:

  • Have an excellent telephone manner
  • Have good administration skills
  • Have good IT skills particularly in the areas of Microsoft Word, Excel, email and the internet
  • Have a client-focussed perspective
  • Be enthusiastic and motivated
  • Be a self-starter with the ability to work in a team
  • Have good written and verbal communication skills
  • Have excellent interpersonal skills
  • Be well-organised with good attention to detail

Although not essential, ideal candidates would also:

  • Have experience in the provision of information to individuals by phone
  • Have knowledge of the issues facing one-parent families
  • Have experience of working in the Irish voluntary/community sector
  • Have experience of working with Salesforce

The post is for 35 hours per week Monday to Friday. The full time (35 hour week) salary scale is €23,129 – €26,297.

A cover letter and CV addressing the required competencies should be sent to

Closing date for applications is 12 noon on Friday 9Th April 2021

First round interviews will be held the following week

One Family is an equal opportunities employer |