One Family Receptionist Job Description | April 2019


One Family is recruiting a part-time Receptionist to cover the afternoons from 1pm/2pm – 5pm/6pm. The One Family Receptionist is required to be the first point of contact for One Family clients and colleagues. This is a varied post that will require multi-tasking and organisational skills.

Reception Duties

  • To ensure the provision of an efficient client-centred reception service
  • To answer the phone, take messages, direct calls, make appointments and answer queries as appropriate
  • To greet clients, staff and visitors
  • To be responsible for the daily opening and delivery of all post
  • To respond to requests for basic information about One Family as received by phone, email, in-person or as requested by the Information Manager
  • To manage fee payments and receipts for clients
  • To manage the petty cash, listing all expenditures and reconciling the petty cash on hand on a monthly basis
  • To manage and develop the services appointments system/diaries
  • To manage the meeting room bookings system
  • To maintain staff attendance and leave logs
  • To maintain and develop the reception area

Administrative Duties

  • To develop reception procedures and policies as appropriate
  • To be responsible for equipment associated with reception and administration
  • To maintain the One Family database, ensuring client contact details and service attendance records are up to date.
  • To order, store and deliver all stationery requirements for One Family
  • To train other staff on reception duties as required
  • To undertake any administrative duty as requested from time to time such as (but not limited to) mail outs, photocopying, typing etc.
  • To assist the CEO or other staff in defined and agreed areas

 Other

  • To be responsible for the completion of all administrative work associated with the post of Receptionist
  • To attend all required staff meetings, trainings and development days
  • To participate in supervision and reviews with the One Family Administration Supervisor
  • To undertake other areas of work where necessary or as requested by the Administration Supervisor or CEO

The Receptionist in One Family will be responsible to the Administration Supervisor on a daily basis and will be subject to all the Policies and Procedures of One Family.

The job description of the Receptionist is designed in response to a strategic planning process and is subject to change in line with the overall strategic goals of the organisation.

Candidates need to:

  • Have an excellent telephone manner
  • Have good administration skills
  • Have good IT skills particularly in the areas of Microsoft Word, Excel, email and the internet
  • Have a client-focussed perspective
  • Be enthusiastic and motivated
  • Be a self-starter with the ability to work in a team
  • Have good written and verbal communication skills
  • Have excellent interpersonal skills
  • Be well-organised with good attention to detail

Although not essential, ideal candidates would also:

  • Have experience in the provision of information to individuals by phone
  • Have experience of working on a help-line
  • Have knowledge of the issues facing one-parent families
  • Have experience of working in the Irish voluntary/community sector

The post is for 20 hours per week during office hours, Monday to Friday. Flexibility can be offered and expected on when these hours are delivered. The full time salary scale is €21,545for a 35 hour week but the salary offered will be pro rata for 20 hours which is €12,312. Benefits such as leave and training opportunities will be provided.

A cover letter and CV addressing the required competencies should be sent to:  Administration Supervisor, One Family, 8 Coke Lane, Smithfield, Dublin 7 or by email to droulston@onefamily.ie.

Closing date for applications is 12 noon on Thursday 25th April 2019.

First round interviews will be held on Tuesday 7th May and second round interviews on Tuesday 14th May.

One Family is an equal opportunities employer | www.onefamily.ie

We’re recruiting for Counsellors for My Options | March 2019

Counsellors for My Options – the National Information and Counselling Helpline for Unplanned Pregnancy | March 2019

  • Part-time Telephone Counsellor (Maternity Leave Cover)
  • Locum Telephone Counsellors (Sessional work)

Are you interested in joining the My Options team providing information and support to those with an unplanned pregnancy? If so, and you are a qualified, accredited counsellor with 3 years of counselling experience this could be the role for you.

One Family is recruiting experienced, professionally accredited counsellors for the My Options phone line for unplanned pregnancy.

If you are an enthusiastic, committed and experienced professional counsellor who is committed to women’s sexual and reproductive health, who would like to work in a progressive, voluntary sector organisation– you may wish to consider this post.

Extensive training will be offered in unplanned pregnancy counselling, post abortion counselling and telephone counselling skills.

My Options provides the following:

  • Counselling and listening support for those experiencing an unplanned pregnancy
  • Post-abortion counselling
  • Information on abortion, including services that provide abortion in Ireland and abroad
  • Information on the options of parenting and adoption
  • Signposting and referrals to other relevant, professional services.

One Family is Ireland’s organisation for people parenting alone, sharing parenting and separating families – see www.onefamily.ie for full information. We have been providing non-directive counselling services to women and their families who experience unplanned or crisis pregnancies for several decades.

Person Specification:

Candidates need to:

  • Have a minimum of 3 years proven counselling experience
  • Have a relevant counselling/ psychotherapy qualification
  • Be an accredited member of IACP, IAHIP or another professional counselling body
  • Have experience of working in a team
  • Have a client-focussed perspective
  • Be enthusiastic and motivated
  • Be well organised with good attention to detail
  • Have good ICT skills.

The ideal candidate will:

  • Have experience of telephone  counselling, online counselling or helpline work
  • Have experience of unplanned pregnancy counselling
  • Have experience of information provision.

Counsellor role and responsibilities:

  • To provide telephone support and counselling on all options for unplanned pregnancy
  • To provide information on abortion services in Ireland
  • To provide information and support online via webchat
  • To  deliver post-abortion counselling
  • Maintain all quality/professional standards and codes of practice
  • Attend relevant internal and external supervisions and trainings
  • Maintain all relevant administration, monitoring information and data
  • Follow all policies, procedures, protocols and guidelines
  • To contribute to evaluations, policy, reports, funding applications etc as requested
  • To be line managed by the My Options Manager and take direction where appropriate on issues relating to clients
  • To maintain the high professional and ethical standard in provision of care to clients.

The service runs between 9am and 9pm from Monday to Friday, as well as Saturday morning between 10am and 2pm.  Staff will be required to work day time and evening shifts of 4-6 hours duration.

The part-time Telephone Counsellor position (Maternity Leave Cover) is for 18 hours a week; additional hours may be needed so flexibility will be required. The panel of Locum Telephone Counsellors will provide sessional cover for shifts of between 4- 6 hours duration.

The service will be located in Dublin 7; remote working is not available for this position.  The full time (35 hour week) salary scale is €39,311 – €42,799 for the level of skills required; the salary offered will be pro-rata, based on skills and experience. 

Informal enquiries are welcome.

Application Procedure:

A cover letter addressing the required competencies and a CV, including the date of your professional accreditation, should be sent to:  My Options Manager, One Family, 8 Coke Lane, Smithfield, Dublin 7 or by email to info@onefamily.ie. First round interviews will take place on Friday 22 March with second round interviews scheduled to take place Tuesday 26 March.

Closing date for applications is 10am on Wednesday 20 March 2019

One Family is an equal opportunities employer

Vacancies | Join our Team

Would you like to join our team? One Family is recruiting for a number of exciting positions, based in our offices in Dublin 7. If you would like to apply, please click on the links below for details of each role, person specification, and application process.

1. Communications and Events Manager (Part-time)

Leading the Communications, Events & Marketing Service Team in One Family, the ideal candidate will utilise their communications, events and marketing experience in order to positively communicate One Family’s mission and services. This is a dynamic, varied role requiring a broad skillset, and a solid track record in communicating to diverse audiences through a variety of media.

Please read the full job description here: Communications and Events Manager November 2017

 

2. Counsellor

One Family is recruiting a Counsellor to help meet the needs of its expanding Counselling Service. While the majority of the counselling work in One Family is individual client work, a great deal of work is now with clients who are separating or have separated. This role will be filled to meet this growing need of our clients.

Please read the full job description and requirements here: Counsellor November 2017

 

3. Parent Support Coach

The Parent Support Coach is a newly developed role designed to provide dedicated support to parents experiencing emotional and practical difficulties which impact on their quality of life and stability within their families. This post will provide the right applicant with the opportunity to work as part of a team, providing individual support to parents as well as group-based support.  The project aims to support people parenting alone or sharing parenting through our parenting courses: Positive Parenting for Changing Families; Family Communications, Coping with Teens and Family Life; Parenting When Separated; and Parenting Under Stress.  One to one support will range from parent mentoring to key-working parents who find it difficult to connect with support services.

Please read the full job description here: Parent Support Coach November 2017

 

4. Parenting Administrator

One Family is recruiting a Parenting Administrator. The Parenting Administrator is an important role within the service, one which ensures that all aspects of the service can run smoothly. The Parenting Service offers group-based as well as individual supports to parents, many of whom are difficult to engage.

Please read the full job description here: Parenting Administrator November 2017

 

5. Social Policy Analyst

One Family would like to recruit an experienced Social Policy Analyst to deliver a Practice to Policy response in line with our Strategic Plan 2016-2018. One Family is at the forefront of policy and research on issues relevant to one-parent families, those sharing parenting and families in transition; and associated areas including education, housing, poverty, family law, employment and others. We are regularly invited to participate in and contribute to expert panels at home and internationally.

Please read the full job description here: Social Policy Analyst November 2017

 

6. Play Therapist

One Family is recruiting for a part-time Play Therapist. This  role will join the Counselling Service Team in One Family. This service is currently being expanded to provide a wider range of Creative and Talking Therapies to support children and young people with family changes and possible conflict.

Please read the full job description here: Play Therapist November 2017

7. Parenting and Welfare to Work Facilitator Panel – Invitation to Tender

One Family is accepting tenders for the parenting and Welfare to Work Facilitator Panel. One Family has developed manualised programmes which are delivered by facilitators in both our Parenting and Programmes services.

Our parenting courses are aimed at supporting parents to parent as effectively as they can, ensuring quality outcomes for children in all families. The welfare to work programmes aim to support lone parents to meet the challenges of parenting alone or sharing parenting and progress into sustainable training, education and employment opportunities. One Family are seeking tenders from suitable applicants to form a panel of facilitators who will help to deliver these aims.

Please read the full document on submitting a tender here: Parenting and Welfare to Work Facilitator Panel – Invitation to Tender – November 2017

 

8. Early Years Relief Panel

We are currently recruiting for positions on our Early Years Relief Panel to provide cover for staff who are on leave, attending training or due to other unplanned absences. This is a position where you will be working directly with children from birth to 4 years and actively supporting parents who use our services.

Please read the full role description and requirements here: Early Years Relief Panel Role Sept 2015

Vacancy | Parenting and Welfare to Work Facilitator

One Family is hiring. We are seeking experienced facilitators to deliver our programmes for parents. One Family has developed manualised programmes which will be delivered by facilitators in both our Parenting and Programmes services. Our programmes aim to support lone parents to meet the challenges of parenting alone and progress into sustainable training, education and employment opportunities.

To find out more about the role and application process, please go to our Vacancies page here.

Vacancies | One Family is Recruiting

One Family is currently recruiting for two roles based in Cherish House:

  1. Helpline Worker, part-time, to provide information and listening support to people who contact One Family’s Helpline service via phone, email and in person,
  2. Counsellor, part-time, experienced and accredited, for our Counselling Service.

If you are interested in joining our team, please click here for details of both roles.

Vacancy | Communications & Marketing Officer: Part-time

An exciting new role has arisen in our Communications Service for a Communications & Marketing Officer: Part-time. Working to the Director of Communications, the purpose of this part-time role is to assist with development, consolidation and focus of the communication and marketing requirements of One Family around new technologies, whilst also engaging with traditional communications; and with production of all One Family events, including our annual Family Day Festival. One Family requires a Communications & Marketing Officer who will utilise their broad communications background and marketing experience in order to positively communicate and market One Family’s mission and services.

The closing date for applications is Wednesday 16 September 2015 at 12pm. Further details, including Job Specification, Person Specification and Application Procedure can be read here.

 

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Volunteer with our askonefamily Helpline

logoAre you interested in a challenging and vital volunteer role that makes a real difference?

We are seeking volunteers for askonefamily, One Family’s national lo-call helpline service for all members of one-parent families and those who share parenting, their families and friends, and professionals working with them. The aim of the role is to assist helpline callers in finding their own resolution to issues affecting them through the provision of information and emotional support. Based in Cherish House, Dublin 2, full training and ongoing support and supervision will be provided.

If you are:

  • Able to listen
  • A clear communicator
  • Able to commit to a daytime helpline shift once a week (3+ hours)
  • Fluent in English
  • Able to attend six half days (non-consecutive) of training, during the day
  • And have basic computer skills

We can offer you:

  • Helpline training and skills development
  • The opportunity to work with diverse families
  • Regular support in the role
  • A chance to be involved in a developing service

If this rewarding volunteer opportunity is of interest, please click here for the full role specification and application form.

One Family Internship Offered

Would you like to be part of the One Family team? We are offering an Internship through JobBridge for a Training Service & Communications Assistant to work across our Training for Professionals service and Communications service. This is an interesting role offering a variety of experience in administration, marketing and communications.

The closing date for receipt of applications is Friday, 4 October 2013 at 5pm. It is intended that shortlisted candidates will be interviewed on Thursday, 10 October.

Please click here to visit the JobBridge site to learn more about the role, and click here to find further information on eligibility.

Vodafone World of Difference Programme

The Vodafone World of Difference Programme is accepting applications until 5pm on Friday 6 September. This Programme aims to support social innovation and help people answer their true calling by providing a full salary of 40K gross to work for the charity of their choice for a year.

Want to work with One Family?

We have an amazing role to offer through this Programme and would be happy to have a chat with anyone interested in finding out more about our work, about the role, and about the Vodafone World of Difference Programme, and to support a candidate through the application process.

What is social innovation?

Social innovation refers to new ideas, concepts and strategies that meet social needs such as housing, education, community development and health that are developed to strengthen the individual and society.

Who can apply for the Vodafone World of Difference Programme?

Vodafone states: Anyone who is over 18 years old, a resident of the Republic of Ireland and who feels they have a true calling to work for a charity that will help young people of Ireland.

Want to know more?

Find out more about the Programme, including Terms & Conditions and how to apply, here on Vodafone’s site.

Contact us using the form below if you would like to learn more about the role One Family has to offer.

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