One Family Receptionist Job Description | April 2019

One Family is recruiting a part-time Receptionist to cover the afternoons from 1pm/2pm – 5pm/6pm. The One Family Receptionist is required to be the first point of contact for One Family clients and colleagues. This is a varied post that will require multi-tasking and organisational skills.

Reception Duties

  • To ensure the provision of an efficient client-centred reception service
  • To answer the phone, take messages, direct calls, make appointments and answer queries as appropriate
  • To greet clients, staff and visitors
  • To be responsible for the daily opening and delivery of all post
  • To respond to requests for basic information about One Family as received by phone, email, in-person or as requested by the Information Manager
  • To manage fee payments and receipts for clients
  • To manage the petty cash, listing all expenditures and reconciling the petty cash on hand on a monthly basis
  • To manage and develop the services appointments system/diaries
  • To manage the meeting room bookings system
  • To maintain staff attendance and leave logs
  • To maintain and develop the reception area

Administrative Duties

  • To develop reception procedures and policies as appropriate
  • To be responsible for equipment associated with reception and administration
  • To maintain the One Family database, ensuring client contact details and service attendance records are up to date.
  • To order, store and deliver all stationery requirements for One Family
  • To train other staff on reception duties as required
  • To undertake any administrative duty as requested from time to time such as (but not limited to) mail outs, photocopying, typing etc.
  • To assist the CEO or other staff in defined and agreed areas


  • To be responsible for the completion of all administrative work associated with the post of Receptionist
  • To attend all required staff meetings, trainings and development days
  • To participate in supervision and reviews with the One Family Administration Supervisor
  • To undertake other areas of work where necessary or as requested by the Administration Supervisor or CEO

The Receptionist in One Family will be responsible to the Administration Supervisor on a daily basis and will be subject to all the Policies and Procedures of One Family.

The job description of the Receptionist is designed in response to a strategic planning process and is subject to change in line with the overall strategic goals of the organisation.

Candidates need to:

  • Have an excellent telephone manner
  • Have good administration skills
  • Have good IT skills particularly in the areas of Microsoft Word, Excel, email and the internet
  • Have a client-focussed perspective
  • Be enthusiastic and motivated
  • Be a self-starter with the ability to work in a team
  • Have good written and verbal communication skills
  • Have excellent interpersonal skills
  • Be well-organised with good attention to detail

Although not essential, ideal candidates would also:

  • Have experience in the provision of information to individuals by phone
  • Have experience of working on a help-line
  • Have knowledge of the issues facing one-parent families
  • Have experience of working in the Irish voluntary/community sector

The post is for 20 hours per week during office hours, Monday to Friday. Flexibility can be offered and expected on when these hours are delivered. The full time salary scale is €21,545for a 35 hour week but the salary offered will be pro rata for 20 hours which is €12,312. Benefits such as leave and training opportunities will be provided.

A cover letter and CV addressing the required competencies should be sent to:  Administration Supervisor, One Family, 8 Coke Lane, Smithfield, Dublin 7 or by email to

Closing date for applications is 12 noon on Thursday 25th April 2019.

First round interviews will be held on Tuesday 7th May and second round interviews on Tuesday 14th May.

One Family is an equal opportunities employer |

We’re recruiting for Counsellors for My Options | March 2019

Counsellors for My Options – the National Information and Counselling Helpline for Unplanned Pregnancy | March 2019

  • Part-time Telephone Counsellor (Maternity Leave Cover)
  • Locum Telephone Counsellors (Sessional work)

Are you interested in joining the My Options team providing information and support to those with an unplanned pregnancy? If so, and you are a qualified, accredited counsellor with 3 years of counselling experience this could be the role for you.

One Family is recruiting experienced, professionally accredited counsellors for the My Options phone line for unplanned pregnancy.

If you are an enthusiastic, committed and experienced professional counsellor who is committed to women’s sexual and reproductive health, who would like to work in a progressive, voluntary sector organisation– you may wish to consider this post.

Extensive training will be offered in unplanned pregnancy counselling, post abortion counselling and telephone counselling skills.

My Options provides the following:

  • Counselling and listening support for those experiencing an unplanned pregnancy
  • Post-abortion counselling
  • Information on abortion, including services that provide abortion in Ireland and abroad
  • Information on the options of parenting and adoption
  • Signposting and referrals to other relevant, professional services.

One Family is Ireland’s organisation for people parenting alone, sharing parenting and separating families – see for full information. We have been providing non-directive counselling services to women and their families who experience unplanned or crisis pregnancies for several decades.

Person Specification:

Candidates need to:

  • Have a minimum of 3 years proven counselling experience
  • Have a relevant counselling/ psychotherapy qualification
  • Be an accredited member of IACP, IAHIP or another professional counselling body
  • Have experience of working in a team
  • Have a client-focussed perspective
  • Be enthusiastic and motivated
  • Be well organised with good attention to detail
  • Have good ICT skills.

The ideal candidate will:

  • Have experience of telephone  counselling, online counselling or helpline work
  • Have experience of unplanned pregnancy counselling
  • Have experience of information provision.

Counsellor role and responsibilities:

  • To provide telephone support and counselling on all options for unplanned pregnancy
  • To provide information on abortion services in Ireland
  • To provide information and support online via webchat
  • To  deliver post-abortion counselling
  • Maintain all quality/professional standards and codes of practice
  • Attend relevant internal and external supervisions and trainings
  • Maintain all relevant administration, monitoring information and data
  • Follow all policies, procedures, protocols and guidelines
  • To contribute to evaluations, policy, reports, funding applications etc as requested
  • To be line managed by the My Options Manager and take direction where appropriate on issues relating to clients
  • To maintain the high professional and ethical standard in provision of care to clients.

The service runs between 9am and 9pm from Monday to Friday, as well as Saturday morning between 10am and 2pm.  Staff will be required to work day time and evening shifts of 4-6 hours duration.

The part-time Telephone Counsellor position (Maternity Leave Cover) is for 18 hours a week; additional hours may be needed so flexibility will be required. The panel of Locum Telephone Counsellors will provide sessional cover for shifts of between 4- 6 hours duration.

The service will be located in Dublin 7; remote working is not available for this position.  The full time (35 hour week) salary scale is €39,311 – €42,799 for the level of skills required; the salary offered will be pro-rata, based on skills and experience. 

Informal enquiries are welcome.

Application Procedure:

A cover letter addressing the required competencies and a CV, including the date of your professional accreditation, should be sent to:  My Options Manager, One Family, 8 Coke Lane, Smithfield, Dublin 7 or by email to First round interviews will take place on Friday 22 March with second round interviews scheduled to take place Tuesday 26 March.

Closing date for applications is 10am on Wednesday 20 March 2019

One Family is an equal opportunities employer

Who is looking after the Working Poor?

Who is looking after the Working Poor?

Government inaction on childcare and housing means that work does not pay for many one-parent families

[Dublin, 5 March] One Family, Ireland’s organisation for people parenting alone, sharing parenting and separating said that Government inaction on childcare and housing means that work does not pay for many one-parent families. The statement comes following the publication of a new report from the Society of St Vincent de Paul (SVP), entitled Working, Parenting and Struggling, which found that the rate of in-work poverty among lone parents more than doubled between 2012 and 2017.

 CEO of One Family Karen Kiernan said, “Successive Governments have pushed one-parent families off social welfare but have failed to put adequate supports such as income supports, accessible childcare or housing supports in place to make work pay. This new report from SVP adds to the pile of Government-commissioned research and independent research all saying the same thing – the majority of lone-parents and their children are living way below the poverty line and forcing them off social welfare into low-paid precarious employment is not working.”

Ms Kiernan added, “The Indecon report (2017) which examined the impacts of Budget 2012 cuts on lone parents, said 63% of respondents in full-time employment couldn’t afford 3+ items on the deprivation list, meaning that they are experiencing deprivation daily, and in-work poverty. Who is concerned about the fact that they are fulfilling Government policy by working full-time but their children are suffering?

The SVP’s Working, Parenting and Struggling report states that lone parents in Ireland are almost 5 times more likely to experience in-work poverty than other households with children (20.8% compared to 4.2%). Figures that are backed up in the SILC report published in December 2018  which said that individuals living in households where there was one adult with children aged under 18 continue to have the highest consistent poverty rate at 20.7%. 

“Work should pay. Budget 2019 included a number of welcome improvements in income supports for one-parents families but more needs to be done. We are calling on Government to introduce targeted educational, employment, childcare and housing supports for the most vulnerable children and parents in our society so that we do not leave another generation behind.”  

Notes to editor:

About One Family: One Family was founded in 1972 as Cherish and is Ireland’s organisation for one-parent families and people sharing parenting, or separating.

Available for Interview

Karen Kiernan, CEO | t: 01 662 9212 or 086 850 9191

Further Information/Scheduling

Noel Sweeney, Communications and Events Manager | t: 01 622 9212 or 085 7241294

Fun, family friendly, fundraiser at Third Space, Smithfield

Fun, family friendly, fundraiser at Third Space, Smithfield on Friday February 22 from 7.00pm-9.30pm. Third Space as part of their Square Meal initiative provide all the food for free, the staff work for free, you enjoy a beautiful meal in the company of lovely people and you donate what you think the meal was worth/what you can afford and it all goes to One Family so we can continue to support families most in need. You can BYOB if you want and children are very welcome. You can book directly with Third Space on 01-529-7208 or email Thanks for your support!

One Family welcome Government’s decision on Divorce Referendum

Services must now be provided for family law

[Dublin, 29 January] One Family, Ireland’s organisation for people parenting alone, sharing parenting, and those who are separating warmly welcomes the Government’s announcement in relation to the upcoming Divorce Referendum in May.

One Family CEO Karen Kiernan said: “The decision to ask the people to completely remove the waiting time from the wording of the Constitution and deal with it in legislation is the appropriate one. From our work with families separating we know that in most cases four years is too long for people to wait in order to apply for a divorce. The Constitution is not the place for complex and detailed personal issues to be dealt with.

She continued: “We look forward to a modernisation of the divorce legislation in Ireland and we take this opportunity to call on the Government to support people through this difficult process by providing critical services for parents and children who use the family law courts. This is standard across much of the world and we are sadly lagging behind. We are still awaiting publication of the Family Law Courts Bill and the new Dublin Children and Family Courts development in Dublin 7 has unfortunately stalled.”

Notes to editor:

About One Family One Family was founded in 1972 as Cherish and is Ireland’s organisation for one-parent families and people sharing parenting, or separating.

Available for Interview

Karen Kiernan, CEO | t: 01 662 9212 or 086 850 9191


Further Information/Scheduling

Noel Sweeney, Communications and Events Manager | t: 01 622 9212 or 085 7241294

Press Release | One-Parent families now five times more likely than two-parent households to live in consistent poverty according to new Survey on Income and Living Conditions

One Family – Ireland’s organisation for people parenting alone and sharing parenting – reacted with alarm at the latest figures from the Survey on Income and Living Conditions (SILC). The report shows that one-parent families are now five times as likely  to live in consistent poverty than two-parent households; this is an increase in the ratio from 2016 when the gap was four times as likely to live in consistent poverty. The report also shows that lone parents have the lowest disposable income and highest deprivation and at risk of poverty rates of all households with children in the State.

In 2017, individuals living in households where there was one adult with children aged under 18 continue to have the highest consistent poverty rate at 20.7% which is a decrease of 2.5% from 2016.This is compared to a consistent poverty rate of 3.9% for two-parent households. This means that lone parents are five times as likely to be living in consistent poverty compared to two-parent households.

Karen Kiernan, One Family CEO, comments: “SILC results reflect and amplify what we keep saying. People parenting alone tell us through our askonefamily helpline and our mentoring, counselling, education and other support services, that they live in constant fear on the knife edge of poverty. While there were a number of welcome measures in Budget 2019 this unacceptably high poverty and deprivation rates for one-parent families continues. There are real families behind these figures and lone parents and their children are tired of waiting.”

Valerie Maher, One Family Policy & Programmes Manager, comments: “Lone parents are still struggling to meet the costs of living for themselves and their children. This includes the basics such as housing, food, heating and clothes. This is unacceptable and should not be normalised. More needs to be done to ensure that the government commitment to lift 95,000 children out of consistent poverty remains at the top of the political agenda. Increased access to education, affordable and accessible childcare and long-term housing solutions are needed now to reverse these unacceptable trends.”

One in four families in Ireland is a one-parent family. Research shows that a key contributor to children’s futures is not the structure of their families but living in consistent poverty.


About One Family

One Family was founded in 1972 as Cherish. It is Ireland’s organisation for one-parent families and people sharing parenting, or separating, offering support, information and services to all members of all one-parent families, to those sharing parenting, to those experiencing an unplanned pregnancy and to professionals working with one-parent families. Children are at the centre of One Family’s work and the organisation helps all the adults in their lives, including mums, dads, grandparents, step-parents, new partners and other siblings, offering a holistic model of specialist family support services.

These services include the lo-call askonefamily national helpline on 1890 662212, counselling, and provision of training courses for parents and for professionals. One Family also promotes Family Day every May, an annual celebration of the diversity of families in Ireland today (

SILC 2017 results can be viewed here.

One Family’s pre-budget submission can be read here.

For further information, visit

We need your help…particularly Dads parenting alone or sharing parenting!

We need help…particularly from Dads parenting alone or sharing parenting. We represent and support all one-parent families. To help us be the best we can, we are asking you to take part in a quick, completely anonymous survey. It will take no more than 8-10 minutes to complete and will help us serve the needs of all one-parent families into the future. Thank you to everyone who has already completed the survey and if you know of anyone parenting alone or sharing parenting who might be interested in completely it please share. Thanks from all at One Family

Please click on the link below to complete the survey :

Fond farewell to the Chair of our Board Dr Anne-Marie McGauran

On Wednesday 24 October we bid a fond farewell to the Chair of our Board Dr Anne-Marie McGauran. Anne-Marie has been a Board member since 2001 and played a pivotal role in the success of One Family over that period. She is unique amongst our ‘Boardies’ as she held the roles of Company Secretary, Treasurer and for the past year, Chair.  A passionate advocate of one-parent families, Anne- Marie used her social policy expertise to oversee One Family and our clients through some of the darkest periods in our history including the financial crisis and the savage 2012 budget cuts.
We are particularly grateful for Anne-Marie’s diligence, leadership and expertise on the Governance Code as she steered us to full compliance at a very early stage. We wish Anne-Marie well, thank her and her family for all the time she spent with us and we hugely appreciate her leadership, expertise, commitment and compassion to the organisation and the families we support and represent. We look forward to welcoming our new Chair, Sinéad Gibney who will lead the development of our next 3 year strategy. Sinéad is a former service user of One Family, inaugural Director of the Irish Human Rights & Equality Commission and a consultant trainer.

Press Release | Budget 2019: Positive step in the right direction but much more needs to be done on child maintenance and access to education.

One Family, Ireland’s organisation for people parenting alone, sharing parenting, and separating welcome the additional QCI increase of €5.20 for children over 12 which acknowledges the higher costs faced by lone parents with older children, many of whom were disproportionately impacted by the One-Parent Family Payment reforms. The next steps require significant and prolonged investment in key public services such as health, housing, education and childcare and a whole of government approach must be in place to achieve this.

Karen Kiernan, One Family CEO, said:“We broadly welcome Budget 2019 which includes many targeted steps that will impact positively on children living in poverty. The child maintenance disregard for the Working Family Payment (WFP) is a particularly positive step towards the recognition of child maintenance as a separate and independent income for children. We encourage Government to apply these disregards to all state supports and payments to make sure children living in the poorest families can directly benefit. Government must also take the burden of seeking child maintenance away from the parent with care responsibilities and establish a standardised, State supported process for child maintenance.”

Ms Kiernan added, “The Budget also provided limited measures to support lone parents back to education with anomalies between Back to Education Allowance, housing supports and the SUSI maintenance grant remaining in place. This is a consistent and significant barrier to lone parents returning to education and needs to be addressed as a matter of urgency. Budget 2019 was a positive step in the right direction in reducing the disproportionate child poverty rates impacting on children in one-parent families but much more needs to be done on child maintenance, investment in key services and access to education.’

One Family’s Pre-Budget Submission 2019 included recommendations designed to support lone parents into education and/or employment, while acknowledging their parenting responsibilities. It can be read here.

Press release | Budget 2019 is last opportunity for Government to deliver on 2020 child poverty commitments

One week out from Budget 2019 leading national charities call on Government to ensure child poverty target will be decisively acted on.

(Dublin 2 Oct 2018) Today in Dublin a group of leading national charities has said that time is running out for the Government to deliver on its 2020 child poverty commitments. Barnardos, the Children’s Rights Alliance, Early Childhood Ireland, One Family and St Vincent de Paul have come together to remind Government about commitments made in the national strategy for children and young people: Better Outcomes, Brighter Futures to lift 100,000 children out of poverty by 2020 and to offer advice on key actions that must be taken now.

Karen Kiernan, CEO of One Family said, “It is crucial that Government targets supports to Ireland’s poorest children who are primarily living in one-parent families. The way to combat this is with targeted supports such as the full restoration of the income disregard for lone parents in receipt of social welfare payments to what they were before cuts in Budget 2012 and to target the poorest children by increasing the portion of a social welfare payment for children again in this budget.”

June Tinsley, Barnardos Head of Advocacy said “Education is the key to breaking the cycle of poverty and enabling children to reach their potential. Budget 2019 must see significant investment in our education system so all children can fully participate, without schools being forced to ask parents for funds and parents aren’t continuously overburdened by school costs which disproportionately affect children from low income families”.

Caroline Fahey, SVP Head of Social Justice said, “Almost 4,000 children in Ireland are homeless, with many others living in insecure, poor quality and overcrowded accommodation due to the high cost of rents and the shortage of social housing.  Increasing the supply of housing provided by local authorities and Approved Housing Bodies would offer families the security of an affordable long-term home, protecting children from the risk of homelessness and allowing families to plan for the future.”

Teresa Heeney, CEO of Early Childhood Ireland “Access to quality early childhood education and care is tremendously beneficial for all children, yet some very vulnerable children are at risk of missing out on this opportunity due to proposed rules. It is imperative that these children are not left behind in Budget 2019. We call on Government to put in place a mechanism to identify these vulnerable children, and to allocate robust funding for targeted subsidies to safeguard both their rights and those of their families.”

Tanya Ward, Chief Executive of the Children’s Rights Alliance said: We know that children are going to bed hungry and that 25% of children under eight years old are overweight or obese.  This is a public health crisis. We need to see leadership from the highest levels of Government to ensure that nutritious meals are made available and easily accessible for children living in poverty particularly those suffering with chronic health issues and struggling to concentrate in school.”

She continued, “Healthcare can be hugely expensive for families living on low incomes. The income thresholds for the Medical Card have not been revised since 2005, leaving many children and families unable to access healthcare. With access to free GP cards now a long term objective for the Government, it is crucial that we consider other measures to provide adequate healthcare to the families.”