askonefamily | Holiday Season Opening Hours

tree-and-baublesThe Board and staff of One Family wish you and your family a peaceful and joyful festive season.

Our office and our askonefamily helpline close on Thursday 22 December 2016 and will reopen on Tuesday 3 January 2017.

We have gathered these numbers for other services that you may find useful if you need information or support over the holiday season:

Citizens Information Phone Services (CIPS): 0761 07 4000
Parentline: 1890 927 277
Childline: 1800 66 66 66
Teenline: 1800 833 634
Aware: 1890 303 302
Samaritans: 116 123

Parenting | How to Deal with Leaving Cert Results Disappointment

woman-164299_1280Leaving cert results are out on 17 August and parents and teens anxiously await to see what life holds as a result. There are so many expectations around the Leaving Certificate and CAO choices that, as a result, there is great potential for disappointment. What if your teen misses out on their top choice; what if they are disappointed with their grade in a particular subject; what if they don’t get the points they feel they deserved; what if they didn’t do as well as their friends; what if they can see no options for themselves?

How can you support your teen through this tough time? Read our ’10 ways’ to deal with disappointment on results day:

  1. No matter what happens when they get their results, the key thing to remember is that life goes on. Your child is still your child, you still love them as much as you did the day before. Yes, it may seem obvious but now is a time to focus on this and to remind them.
  2. If they don’t get what they wished for, you will be heartbroken for them but you must believe that there’s a new plan for them that you can support them to develop and progress with.
  3. Don’t worry about what others think, does it matter?! Instead, be concerned about what your child needs from you.
  4. Explore every option with them around colleges and courses. Get advice from a helpline. Look at all the options – there are so many – and have some resources in place.
  5. Tell your teen that, although getting straight into the course they wanted would have been great, there is always more than one route to any career.
  6. Tell them that you admire them, and that no matter what, together you will find a way to get to the next stage of their journey. Once your child knows you have faith in them, they will have the confidence to stand tall and tell others about their plan.
  7. University is not for everyone. Going to a local or smaller college can seem like a less daunting step to take and may be a great option for your teen.
  8. Celebrate in some way, no matter what the results are. They have gotten this far, a new stage in their life is starting, and the occasion needs to be marked. Good or bad, it is a time to be together.
  9. Teens will no doubt have plans to go out and celebrate with friends. Agree with them now what is allowed, so you are not caught off guard with their requests or expectations on results day. Be realistic. In a few weeks or months they may move out and will have more freedom, so you need to trust and enable them to make good choices.
  10. Remember, there are lots of options in life and with support, we all find our way!

This ’10 Ways to’ article is by One Family’s Director of Children & Parenting Services, Geraldine Kelly, as part of our weekly ’10 Ways to’ series of parenting tips. You can read the full series here.

Find out more about our parenting skills programmes and parent supports. For support and information on these or any related topics, call askonefamily on lo-call 1890 66

22 12 or on 01 662 9212.


Volunteer with our askonefamily Helpline

logoAre you interested in a challenging and vital volunteer role that makes a real difference?

We are seeking volunteers for askonefamily, One Family’s national lo-call helpline service for all members of one-parent families and those who share parenting, their families and friends, and professionals working with them. The aim of the role is to assist helpline callers in finding their own resolution to issues affecting them through the provision of information and emotional support. Based in Cherish House, Dublin 2, full training and ongoing support and supervision will be provided.

If you are:

  • Able to listen
  • A clear communicator
  • Able to commit to a daytime helpline shift once a week (3+ hours)
  • Fluent in English
  • Able to attend six half days (non-consecutive) of training, during the day
  • And have basic computer skills

We can offer you:

  • Helpline training and skills development
  • The opportunity to work with diverse families
  • Regular support in the role
  • A chance to be involved in a developing service

If this rewarding volunteer opportunity is of interest, please click here for the full role specification and application form.


Coping with the End of a Relationship

A relationship ending can mean a huge sense of loss, shock and disbelief, and result in anger, fear and stress. There are many practical issues to be sorted out which can seem overwhelming, particularly in a difficult break-up without both persons cooperating. These practical issues need attention and the sooner separating parents begin resolving them, the sooner the family can settle into new routines and arrangements.

5 Ways to Cope with the End of a Relationship

  1. Talk to your children about what is happening in the family, once the decision to separate is final. Mums and dads might like to think children are not aware of difficulties between them but they often notice more than you think and it is important to let them know that the separation is not their fault. It is an emotional and uncertain time for all of you. If you can talk to them together it can help your children to understand that you are both available to them at this time, despite what is happening. Share future plans and arrangements with them, if possible.
  2. Set aside the issues of your adult relationship when it comes to the relationship that your children have with their other parent – try to remain courteous towards them or if this is too difficult, be neutral as your children love both of you.
  3. Find someone you trust to talk to. Get support from a trusted friend or professional – family members can also be supportive in many ways although sometimes may be less impartial, especially when there may be conflict between the couple.  It is important that you have a space to talk about how you are feeling.
  4. Consider mediation. This can be a way of negotiating and working out a plan for the future, on everything from money to sharing parenting.  See for details of the free Family Mediation Service in many locations around the country.
  5. Get legal advice. You do not need to do anything with it but it may help in your decision-making to know where you stand legally and what options may be there, if needed. See FLAC (Free Legal Aid Advice Centres) on for details of the legal advice centre nearest you.

There is no denying that this is a particularly difficult time but trying to remain optimistic and acknowledging your feelings will help. One Family’s national lo-call askonefamily helpline is available on 1890 662 212 and by email at

Further information is also available in the askonefamily section of this site.

Messiah Performance in aid of One Family

Wednesday 1 & Thursday 2 December @ 8pm, St Patrick’s Cathedral, Dublin 8. Tickets Euro 30.

One Family, the support organisation for one-parent families, is delighted to announce that it has been chosen as the benefiting charity for this year’s performances of Handel’s Messiah by the Culwick Choral Society. With performances on 1 and 2 December at St Patrick’s Cathedral, all proceeds will go towards the *askonefamily helpline for one-parent families.

Karen Kiernan, Director of One Family says, ‘Parenting is tough work, I know. But doing it all alone can be even harder. That’s where our *askonefamily helpline comes in. We offer support to all members of one-parent families in need of help, advice, information – or simply a listening ear. We have had a 20% increase in calls since the recession and are very thankful to Culwick for giving us this opportunity to raise funds for the helpline.’

Culwick Choral Society is a huge Dublin Choir that has been giving charity performances of Messiah in the atmospheric surroundings of St Patrick’s since 1992. For many people this annual event marks the beginning of the festive season. Handel’s Messiah is Church music, written for and first performed in a Church. So, this event takes Messiah back to its roots. Other venues may be plusher and have fancy bars, but – for most Messiah supporters – these things are not necessary. What is, is atmosphere, great singing, the spiritual element of choral music in a cathedral – and the chance to support a great charity.

Culwick choir’s Messiah promises just that: it’s an evening of glorious uplifting music, away from the stresses of daily life, all in aid of One Family, a great charity for one-parent families.

Of course, Messiah and St Patrick’s Cathedral are synonymous. Handel rehearsed it and practised on the organ in St Patrick’s Cathedral, and used the choirs of St Patrick’s and Christchurch Cathedrals in the first performance in nearby Fishamble Street.

Tickets for this festive concert make great gifts and are also a good opportunity for a staff Christmas outing, so book online now at or call Adrian on 01-6629212 or email Tickets are Euro 30, or Euro 50 with a pre-concert food and wine event in the nearby Bad Art Gallery.


For further information please contact Hilary Fennell, Communications Manager, One Family on 01 6629212 or 087 2359515.