84% increase in calls to lone parents’ helpline during lockdown

Press release: 1 June 2020

A specialist helpline for one-parent families has recorded an 84% increase in calls when compared with the same period last year as parents struggle with life in lockdown. The askonefamily helpline run by charity, One Family, provides support for people parenting alone, sharing parenting and those separating. The increase comes as parents seek support on new and challenging issues that have arisen since restrictions began such as access to shops, access/contact arrangements for separated parents, payment of child maintenance, guardianship issues, queries on their social welfare payments and money worries following loss of employment due to Covid19.

One Family CEO Karen Kiernan said, “All our services have been extremely busy as demand from parents increased due to the lockdown. As soon as restrictions were announced, we moved all our parenting and counselling services to telephone and online. We rolled out new services such as parent & toddler groups and coffee mornings via Zoom to combat social isolation and provide practical support to parents. In response to demand, we also introduced specialist slots on our expanded helpline from our parenting, early years and play therapy staff to answer questions on changes to children’s behaviour and other parenting issues arising during lockdown.”

Helpline manager Sarah Devilly said, “We’re hearing more distress on calls as parents try to cope with an extended period of balancing childcare with work and/or managing a loss of income and changed family routines and reduced contact with other family members. Calls to the askonefamily helpline tend to vary greatly with some short focused calls as parents seek and find the information they need, while others can last up to an hour as parents seek listening support and an opportunity to talk about their particular problems.”

Karen Kiernan added, “The issues that are coming up on the helpline are reflected in results of a recent survey we did, with 42% of parents concerned about access issues during lockdown and 65% worried about what happens to their child if they were to get sick. We have been working to address these issues with guidance on how to manage access/contact arrangements in your family [link] and guidance on planning to look after your child if you were to get sick [link].

“We’ve also being working behind the scenes and in the media to raise awareness of the issue of children being banned in shops, with some success as responsible retailers adapted their policies and the Taoiseach’s office called for retailers to adopt a common sense approach [link]. Though there are still problems for some families as some retailers ignore advice from Government to protect vulnerable families.”

One Family want to assure parents that we are here to help and the askonefamily helpline is open to answer questions visit www.onefamily.ie


askonefamily helpline:
Telephone: lo-call: 1890 662 9212or from a mobile 01-662 9212
Email: info@onefamily.ie
Social Media: Facebook, Twitter and Instagram

For Editors:
One Family was founded in 1972 as Cherish and is Ireland’s national organisation for one-parent families and people sharing parenting or separating, offering support, information and services to all members of all one-parent families, to those sharing parenting, to those experiencing an unplanned pregnancy and to professionals working with one-parent families. Children are at the centre of One Family’s work and the organisation helps all the adults in their lives, including mums, dads, grandparents, step-parents, new partners and other siblings, offering a holistic model of specialist family support services.
These services include the lo-call askonefamily national helpline on 1890 66 22 12, counselling, and provision of training courses for parents and for professionals. For further information, visit www.onefamily.ie. The askonefamily helpline can be contacted on lo-call 1890 66 22 12 or 01-6629212.

All One Family’s services are open though operating with some restrictions during Covid-19 click here for a list of services

For further information visit: www.onefamily.ie

Available for Interview
Karen Kiernan, CEO | t: 086 850 9191

Further Information/Scheduling
Noel Sweeney, Communications and Events Manager | t: 085 7241294