One Family recently concluded a transformational project that has greatly improved how we operate, enabling us to deliver even more effective and tailored services to one-parent families in Ireland. By focusing on strengthening data protection and streamlining service evaluation processes, this project has not only modernised our internal systems but also created real, meaningful benefits for the families we work with.

The project was funded by the Department of Children, Equality, Disability, Integration and Youth, and we were fortunate enough to partner again with Enclude, who work in the area of technology-centred organisational development and capacity building with many community organisations and charities in Ireland.

The project focused on two main areas: improving data security and integrating service-evaluation tools into One Family’s data and process management system. This led to overall enhanced data protection across all areas of our work and administration systems. We did this by implementing granular data access controls in order to minimise the risk of data breaches, ensuring sensitive information remains secure and accessible at all times. A second key area of focus was embedding evaluation tools into Salesforce. By integrating learner outcome forms and other feedback mechanisms, we created a streamlined system that automatically collects and analyses data. This development allows us to better evaluate the effectiveness of our services and improve reporting capabilities in the following areas below.

Improved Service Efficiency – Integrating service outcomes into Salesforce simplified reporting processes and reduced staff workloads by automating data analysis.

Better User Insights – With all client data centralised, One Family gained a comprehensive understanding of our service user journeys.

Enhanced Collaboration and Flexibility – By centralising processes across departments, we improved execution times for key tasks and enabled a more flexible approach to service delivery.

Improved Client Experiences – By combining robust data management with insightful service evaluation, we have further improved client interactions while allowing our services to measure and demonstrate the success of their interventions timely and effectively.

Learn more about our WhatWorks project in this video:

The What Works project has set a strong foundation for the future and a new standard for how One Family manages and evaluates its services. By integrating user feedback and improving operational efficiency, we are better equipped to respond to the unique and changing needs of one-parent families in Ireland. We were strongly motivated to build on our commitment to continuous improvement, ensuring that the supports and services we provide remains relevant, timely and impactful in the long term.

Funders/Partners