Vacancies

About My Options 
The My Options service is provided by One Family and is funded by the Health Service Executive (HSE). My Options is a free, confidential support service for people experiencing unplanned or crisis pregnancy and those who have had an abortion. The service provides compassionate, non-judgmental counselling, information, support and signposting by phone along with webchat information and support. 

About the role: 

• Reporting directly to the My Options Manager, you will work 20.5 hours per week across 4 days, plus 4 hours every third Saturday (which averages at 21.8hours per week). The My Options phoneline operates between 9am and 8pm from Monday to Thursday, from 9am to 7pm Friday and Saturday morning between 10am and 2pm, with two shifts operating each weekday. 
• Working hours for this post: Monday 8.45am-2.30pm, Tuesday 8.45am-2.30pm, Wednesday 2.15pm-8pm, Friday 1.45pm-7pm), every third Saturday 10am-2pm (includes 30 minute unpaid break on shifts Monday-Friday) and monthly team meetings which may be additional to core weekly working hours. 
• Occasionally, you may be required to provide flexibility and/or relief cover for shifts (between 4-5.75 additional hours), as needed on the team. We will try to give you as much notice as possible for these ad-hoc hours. 
• This is a key frontline position within the My Options service team for One Family. The My Options service plays a vital role in the responsive provision of accurate information and emotional support, for service users experiencing unplanned pregnancies and those who have had an abortion. 
• This offers the opportunity to make a meaningful impact within a values-driven organisation, committed to excellence in service delivery. The role operates on a hybrid basis, with remote-working complemented by scheduled in-person workdays at the One Family office in Smithfield, Dublin (minimum of one day per month in the office). 

Role & Responsibilities: 

• Provide telephone support and counselling on all options for unplanned pregnancy.  
• Give information on abortion services in Ireland. 
• Provide information and support online via webchat.  
• Provide post-abortion counselling.  
• Handle sensitive issues with empathy, professionalism, and confidentiality.  
• Maintain a high professional and ethical standard in provision of care to clients.   
• Attend relevant internal and external supervisions and trainings. 
• Maintain all relevant administration, monitoring information and data.  
• Follow all policies, procedures, protocols and guidelines. 
• Contribute to evaluations, policy, reports and funding applications. 
• To attend team meetings and shared learning forums, in-person and online as required.  

Essential Experience & Skills 

• Minimum of 3 years post qualification counselling experience.  
• Relevant counselling/ psychotherapy qualification.  
• Fully accredited member of IACP, IAHIP, FTAI or equivalent. 
• Strong written, verbal, and interpersonal communication skills.  
• Have experience of working in a team.  
• Have a client-focussed perspective.  
• Have proficient ICT skills including Microsoft 365 and digital systems.  
• Be available to work remotely, in an environment suitable for counselling work, and be available to work in our office in Dublin as needed. 
• Be enthusiastic and motivated. 
• Be well organised with good attention to detail.  

Ideal Experience & Skills 

• Experience of working in the voluntary/community sector in Ireland.
• Experience in unplanned pregnancy and post-abortion counselling.  
• Familiarity with Salesforce CRM or similar platforms. 
• Experience in information provision and webchat support. 

One Family provide a range of benefits including:  

• Flexible working options.
• Employee Assistance Programme.
• TaxSaver Commuter Scheme 
• Cycle to Work scheme.
• 25 days annual leave (pro-rated accordingly for part time staff)
• Additional annual leave after two years in post
• Two staff privilege days: Christmas Eve & Good Friday.
• Hybrid work  

Employment Type: 
This is a part-time, permanent contract. The role is subject to a six-month probationary period and the policies and procedures of One Family.  One Family is an equal opportunities employer. 
The salary is €33,901.91 for a 21.8 hour/week, which is based on a full-time salary €54,346.58 for 35 hours/week.  

How To Apply:
Please email a copy of your CV and cover letter to the Hiring Manager at recruitment@onefamily.ie, with “My Options Part-time Telephone Counseller” as the subject line. If you require any reasonable accommodation for interview, please include this in your email when you are applying for the role. Closing date for applications is 12pm on Thursday, 11th June 2026. First round interviews will take place online on Tuesday, 23rd June. 

This role is funded by MyOptions.ie and HSE.