In these extraordinary times, we want to reassure parents and clients that our Helpline, Information Services, Parenting Supports, Educational Courses, Early Years Service and Counselling Services remain open. We have suspended our group and face-to-face services to protect our service users, staff and the public but our other services are still open though operating in new ways.


The askonefamily helpline is open Monday to Friday from 10am to 1pm and 2pm- 3.30pm. The service provides information on: social welfare, finances, family law, housing, education, childcare, parenting, and mediation. It also offers a listening service for people who need support parenting alone, co-parenting or separating. Call the askonefamily helpline lo-call helpline: 1890 662 212 (from landline) or 01 662 9212  e:  or you can Direct Mail (DM) us on Facebook.


Our Parenting Team are providing parenting support and mediation support on-line and over the phone. The team have also developed a number of specialised parenting courses that are now available on-line click here for more details. The team are offering parenting advice, tips and support in the One Family Parenting Group on Facebook.


Our counselling team are providing the full range of counselling services to clients through scheduled phone support. To arrange an appointment call  01 662 9212  or e-mail:

Employability Programmes

Our programmes team are providing current clients with support and guidance through scheduled phone support and online delivery of our New Futures Employability Programme. If you are interested in getting back to education or work and would like to get advice and support or hear more about our programmes starting in September call  01 662 9212 or e-mail: For more information click here.


Our policy team are busy contacting officials and agencies to ensure the concerns of one-parent families are heard during this time of crisis.

Early Years Service

Our Early Years Service is continuing to offer support to families and children over the phone and through dedicated specialised communications channels. Many of the families the service works with are in direct provision and homelessness and are among the most marginalised in our society.

Information Resources