Helpline & Information

askonefamily is the helpline for people parenting alone, sharing parenting, separating, or experiencing a crisis pregnancy. We provide information on: social welfare entitlements and issues, family law issues, housing, education, finances, childcare, parenting and community supports. We also offer support for those experiencing an unplanned pregnancy.

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Call a trained askonefamily team member on 1890 662 212 * or email support@onefamily.ie.

You may have questions about calling the helpline such as, “Who is it for?” or “What should I expect when I call?”. Our Helpline FAQ aims to answer any questions or concerns you may have before calling. You can read it here.

Information Leaflets

We have produced a series of information leaflets in response to the queries we most often receive which you may find helpful. Click on the headings below to read and/or download them.

askonefamily Money Information

Money | Including information on One-Parent Family Payment,  Jobseekers Allowance, Back to School Clothing and Footwear Allowance, Single Person Child Carer Tax Credit, Social Welfare changes from Budget 2016 and lots more.

 askonefamily Family Relationships Information

Family Relationships | From Becoming a Parent, to How to Shop with a Toddler in Tow, to Having That Difficult Conversation, our family relationships leaflets are packed full of useful information.

 askonefamily Legal Information

Legal | These leaflets offer explanations of court proceedings after separation, maintenance and access, and alternatives to court.

 askonefamily Housing Information

Housing | Practical, accessible advice about housing options.

askonefamily Education, Skills & Employment Information

Education, Skills & Employment | Information on One Family’s courses and other options to help parents get back to work and/or education including information about the CE Scheme.

 Childcare

The section contains information on the following schemes: Childcare Subvention Scheme (CCS); Early Childhood Care and Education Scheme (ECCE); Childcare Employment and Training Scheme (CETS); and  Community Employment Childcare programme (CEC).

Referrals

askonefamily helpline service is available across Ireland. Our national referral directory means that staff can refer you to services and supports in your local area, where available.

 Useful Links

We have gathered links to other services and sites that you may find useful. You can view them here.

* Call rates to lo-call (1850/1890) numbers from mobile phones may vary. You should check specific details with your mobile service provider.

Logo_HSECPPThis service is funded by the HSE Crisis Pregnancy Programme.