Helpline & Information

askonefamily is the helpline for people parenting alone, sharing parenting, separating, or experiencing a crisis pregnancy. We provide information on: social welfare entitlements and issues, family law issues, housing, education, finances, childcare, parenting and community supports. We also offer support for those experiencing an unplanned pregnancy.

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Call a trained askonefamily team member on 1890 662 212 * or email support@onefamily.ie.

You may have questions about calling the helpline such as, “Who is it for?” or “What should I expect when I call?”. Our Helpline FAQ aims to answer any questions or concerns you may have before calling. You can read it by scrolling further down this page.

Information Leaflets

We have produced a series of information leaflets in response to the queries we most often receive which you may find helpful. Click on the headings below to read and/or download them.

Money & Housing | Including information on One-Parent Family Payment,  Jobseekers Allowance, Back to School Clothing and Footwear Allowance, Single Person Child Carer Tax Credit, Social Welfare changes from Budget 2016 and lots more.

Legal | These leaflets offer explanations of court proceedings after separation, maintenance and access, and alternatives to court.

Education, Skills & Employment | Information on One Family’s courses and other options to help parents get back to work and/or education including information about the CE Scheme.

Parenting, Family Relationships & Childcare | Our parenting and family relationships section is packed full of useful information under the topics Family Communications, Parent Well Being, Positive Parenting, Problem Solving, and Talking With Your Child About Your Family Situation. The childcare section contains information on the following schemes: Childcare Subvention Scheme (CCS); Early Childhood Care and Education Scheme (ECCE); Childcare Employment and Training Scheme (CETS); and  Community Employment Childcare programme (CEC).

Useful Links | This section contains links to external sites and sources of information that you may find useful. One Family cannot take responsibility for information provided on external sites.

Helpline FAQ

What is the askonefamily helpline?

The askonefamily helpline offers information and support to any member of a one parent family. You may be looking for information on social welfare, family law or parenting and family issues or you may be looking to talk to someone about any difficulties you may be experiencing. We offer a non-judgemental, listening ear to you. We also signpost you to other specialist services where appropriate, for example for legal advice.

The helpline has been in operation since 2004 and has supported many thousands of parents by providing information, listening to their concerns, and letting them know about other available services both here in One Family and in their local community.

How do I contact askonefamily?

There are two ways, by phone and by email.

You can call us on our lo-call number 1890 66 22 12* or call 01 662 9212.

*Call rates to lo-call (1850/1890) numbers from mobile phones may vary. You should check specific details with your mobile service provider.

You can email us on support@onefamily.ie.

Opening Hours

Our askonefamily helpline hours are:

Monday to Friday | 10.00am-2.00pm

You can also call any time within office hours (9am to 5pm, Monday to Friday) and we will take your call if we can. If a trained askonefamilyteam member is not available, you will be asked if you would like to leave a message and your contact number, if you would like us to call you back. We aim to call back the same day but this is not always possible.

Outside of our office opening hours, you can call and leave a message with your first name and a contact number on the One Family answerphone, or you can email askonefamily on support@onefamily.ie, and we will respond either by email or phone, as you prefer, as soon as possible.

What can I call about?

People call us for all kinds of reasons. They may have a question about going back to work and how this affects their one parent family payment or maybe they are finding it difficult to communicate with their child’s other parent. Some other queries include:

  • Managing finances
  • Housing
  • Childcare
  • Parenting
  • Legal issues *
  • Talking to your child about their family situation
  • Social welfare benefits
  • Relationship breakdown
* Please note that askonefamily does not provide legal advice.

How can you help me?

We all need a listening ear at times or we might need information when we have a decision to make. When you call askonefamily you can expect to be listened to and given the right information that you need.

If you are looking for advice, whilst we will not tell you what to do, we may suggest options and help you to explore these. Oftentimes just being able to talk to someone about a concern or worry can be a relief.

Sometimes there may be a need for specialist information or support and in this instance we may signpost you to other services, where available.

Who will I talk to?

When you call the helpline you will talk with one of the askonefamily team, either a staff member or a volunteer.

This will be someone with training in non-directive listening and experience of parenting or working with families.

Feedback

We are always looking to improve our services so if you have used the helpline service, we would value your feedback whether positive or negative. Please complete this form. Thank you.

You can also write to:

The CEO
One Family
8 Coke Lane
Smithfield
Dublin 7

 

* Call rates to lo-call (1850/1890) numbers from mobile phones may vary. You should check specific details with your mobile service provider.

Logo_HSECPPThis service is funded by the HSE Crisis Pregnancy Programme.